Returns & Exchanges

At BIG GUNS USA, LLC, we stand behind the quality of our beauty products and offer a 30-day satisfaction guarantee for all unused and unopened items. If you are not completely satisfied with your purchase, we are here to help you facilitate a seamless return or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team at [email protected] with your order number and the reason for return to receive a Return Merchandise Authorization (RMA).

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring that all seals remain intact to qualify for a full refund.

• 3.
  Ship Items Back

  Affix the provided shipping label to your package and drop it off at any authorized carrier location, keeping your tracking number for reference.

• 4.
  Receive Refund or Credit

  Once our quality control team inspects the returned goods, we will process your refund to the original payment method within 5-7 business days.